How do I know if my order has been shipped?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated, please do not call the Post Office. They will not have any additional information to provide you. Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at firstname.lastname@example.org. If you have not received an email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.
What shipping method do you use?
We ship via USPS (United States Postal Service) with delivery or signature confirmation. We offer Priority and First class shipping to the USA (5-7 business days). International and Military orders may take up to 20 business days or longer to arrive. You may track your order by visiting www.USPS.com. Please be aware some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs as the package may be held there. Snatxhed Fit is not responsible for any customs or duty charges that may occur. The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. Priority and First-Class can take 3-7 days longer than normal to deliver during the holidays (especially during the month of December). Snatxhed Fit is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames.
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed within 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. Our website and social media pages will update if there are delays.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change to your order within the same day your order is made. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, we’re sorry, but we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email email@example.com.
What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at firstname.lastname@example.org and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us at email@example.com.